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POST
Reply to Ticket

Authorizations

Authorization
string
header
required

Bearer JWT issued to a seller after they sign up for a JTL-Scx subscription via the JTL Customer Center. Usage format: Bearer <JWT>.

Body

application/json

Seller reply to an existing customer service ticket on the marketplace.

Seller reply to an existing customer service ticket on the marketplace, scoped to a channel.

channel
string
required

This is the unique Channel name.

Pattern: ^\w{5,15}$
Example:

"MYBESTDEALCOMDE"

sellerId
string
required

A unique Id identify a Seller on a specific SalesChannel. The SellerId is generated from the Channel itself during the Seller SignUp Process.

Pattern: ^\w{1,50}$
Example:

"4711"

ticketId
string
required

Unique identifcation for Ticket Id

Required string length: 1 - 256
Example:

"CASE-01071982"

createdAt
string<date-time>
required
from
TicketFrom · object
required
message
string
required
Required string length: 1 - 1024
Example:

"Open the pod bay doors HAL."

replyRequested
boolean
default:true
Example:

true

attachment
TicketAttachment · object[]
Maximum array length: 10

Response

Ticket created