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The JTL Platform runs on a shared infrastructure that also serves JTL-Hosting and JTL-Shipping. When that infrastructure is disrupted, APIs, the Hub, and the services your integration depends on may be affected. The pages below are the right places to check when something is not behaving as expected.

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Status Pages

JTL operates three public status pages. Each one covers a different layer of the platform.

JTL-Hosting Status

Current and historical disruptions to JTL-Hosting. This is the right starting point if APIs are timing out or platform services are unreachable from your integration.

JTL-Shipping Status

Live status of JTL-Shipping integrations with carriers such as DHL, DPD, and Deutsche Post. Useful when shipment label creation or carrier sync is failing in integrations that touch shipping.

JTL System Check

A connectivity check that verifies whether JTL systems are reachable from your network. Useful for ruling out a local network or firewall issue before opening a support ticket.
Bookmark these pages so you can reach them quickly when troubleshooting an integration issue. If none of the status pages report an incident but your integration is still failing, the next step is to gather your request details and reach out through Support.

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What’s Next?

Error Handling

Troubleshoot API errors, validation failures, and retry behaviour.

Support

Reach the JTL team when a status page does not explain what you are seeing.

Changelog

See what has changed across recent platform releases.