Skip to main content
Support channels and community spaces for developers building on the JTL Cloud Platform.

Partner Portal

Register apps, manage integrations, and access partner resources.

API Reference

Browse the full API reference for the current stable version.

Guides

Implementation guides for authentication, webhooks, Cloud Apps, and more.

Error Handling

Troubleshoot API errors, validation failures, and retry behaviour.

​
Support Channels

Different channels are best suited for different kinds of questions. Use the one that matches the type of help you need.

​
Microsoft Teams

The public JTL Cloud Teams workspace is the fastest place for:
  • Quick implementation questions
  • Architecture discussions
  • Integration feedback
  • Community troubleshooting
Both JTL staff and other developers participate in discussions.

Join the Teams Community

Get help with integrations, platform issues, and partner questions
Available to anyone with a Microsoft account.

​
Email Support

Best for:
  • Account-specific questions
  • Production issues
  • Private discussions
  • Cases where you want a written support thread

cloud@jtl-software.com

Contact the JTL Cloud team
General questions and feedback can always be sent to the Cloud team by email.

​
Partner Ticket System

Existing JTL partners with a Customer Center Account can create support tickets directly through the JTL support system. Best for:
  • Escalated support requests
  • Partner-specific issues
  • Operational problems requiring formal tracking
  • Longer-running investigations

Create a Support Ticket

Open the JTL support ticket system
Available to existing partners only. The ticket system is currently available in German.

​
GitHub

JTL’s GitHub organisation hosts:
  • SDKs
  • Sample apps
  • Starter templates
  • Open-source tooling
Use GitHub issues to:
  • report bugs
  • request improvements
  • contribute fixes or feedback for JTL-maintained repositories

JTL on GitHub

Browse repositories and open issues
Open to anyone with a GitHub account. For platform-specific issues unrelated to a repository, use Teams, email, or the support ticket system instead.

​
Community Forum

The JTL community forum is the largest public discussion space for the ecosystem, including:
  • Cloud Platform
  • JTL-Wawi
  • JTL-Shop
  • OnPremise APIs
  • Shipping integrations
Searching existing threads first is recommended; many common integration questions already have answers.

forum.jtl-software.de

Browse discussions and ask questions
Replies may come from community members, partners, or JTL staff.

​
Before Contacting Support

Including the right details in your first message usually leads to faster resolutions.

​
For Technical Questions

Include:
  • Your appId
  • Whether you’re working in development or production
  • The API endpoint involved, including method and path
  • The full error response and status code
  • A minimal reproduction case
  • What you’ve already tried

​
For Account or Access Questions

Include:
  • Your partner account email
  • Company name
  • The app or tenant involved
  • What you expected to happen
  • What happened instead

​
Additional Resources

Changelog

Track platform updates, improvements, and breaking changes.

Quickstart Guides

Build and deploy your first Cloud App.

Webhooks & Events

Understand AppBridge events, the setup handshake, and SCX polling.

Authentication

Learn how authentication and app installation work on the platform.